Understanding the Impact of Cancellations
We recognize each NuAdventure trip is unique and special to our guests, and we endeavor to accommodate individual needs and circumstances. However, cancellations have ripple effects not only on our operations but also on the budgets of our partners and local communities. Once a booking is made, it reserves a spot that could have been available to others. We appreciate your understanding and cooperation with our cancellation policy.
Making a Reservation:
- Reservations can be made through our website, via email, or via authorized intermediaries.
- You may need to provide personal details, adventure preferences, and any special requests at the time of booking.
Deposit and Payment:
- A deposit is required to secure your booking, with specifics provided during the reservation process.
- The remaining balance is due by a specified date before your adventure begins.
Reservation Confirmation:
- We’ll confirm your booking via email after receiving your deposit and necessary documents.
- This confirmation includes adventure details, remaining balance information, and additional instructions.
Pre-Reservation Requirements:
- You may need to complete a fitness to travel form if you have medical conditions or disabilities that could affect your participation.
- We might review your travel insurance to ensure it covers the activities you’ll engage in.
Changes and Cancellations Prior to Confirmation:
- For changes or cancellations before your booking is confirmed, please contact us immediately. These requests may incur administrative fees but are subject to availability.